FAQS

  • What credit cards do you accept?

We accept payment online using Visa, MasterCard, American Express and Discover Card. We are sorry but we do not accept credit cards with billing addresses outside the U.S.

  • How do I shop online?
      1. Find your products. This can be done through our site navigation or site search.
      2. Add the product to your shopping cart. Select the number of products you’d like to order and click the “Add to Cart” icon.
      3. View your shopping cart. You can access this at any time by clicking the “shopping bag” icon at the top right of every page. Here, you can modify quantities and or delete items.
      4. Proceed to Check Out.

  • I received an error message while trying to place an order, what do I do?

Please contact us at connect@jillstuarbeautyusa.com letting us know what error message you received and at what point in the ordering process you received it.

  • How do I redeem an offer code?
      1. Enter your Offer Code on the Order Summary page
      2. Offer codes are case sensitive and should be entered exactly as they appear.
      3. When an Offer Code is accepted, the offer will be displayed on the same page.

  • How much is sales tax?

We collect sales taxes as required by law. Sales tax may be subject to change and vary by state.

  • Is there a limit on how much I can order?

We regret that we must limit orders to no more than six (6) units of any one item.

  • When will my order be processed?

Most orders are processed within 48 hours of receipt (not including weekends and holidays). Orders placed Saturday, Sunday and holidays will be processed on the following business day. Orders with Priority shipping (Overnight or 2nd Day) will be processed and shipped within 24 hours if received by noon. See Shipping Options.

  • How can I track my order or how do I know my order went through?
      • Once your order is placed, you will receive an order confirmation email. If you do not receive this email within 24 hours, please contact customer service.
      • You will receive a confirmation e-mail when your order ships that contains tracking information for your package. You can track your package’s progress on the FedEx website.

  • My order was cancelled or how can I cancel my order?

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

          • Item(s) not available
          • Difficulty in processing payment information.
          • Cannot ship to address provided.
          • Duplicate order was placed.
    •  

If your order is cancelled, you will receive an email notice that explains the reason for cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us via email.

After you have clicked “Place Order”, the order begins to process and online changes cannot be made to your order. To change or cancel your order prior to shipment, please contact customer service. Please note that most orders process quickly and can enter the shipping process within minutes. If an order has entered the shipping process, it is non-cancelable. However, if you would like to return a product after receipt, please see our Return Policy.

  • I haven't received my order, my order is missing items, or my shipment is late?

Sometimes orders get marked as delivered before they are physically received. We
advise waiting 1-3 business days to allow time for delivery, if you still have not received your order, please send an email to connect@jillstuartbeautyusa.com with your order number and we will get back to you right away.


  • Can I order over the phone?

At this time, we can only accept orders through our website.

  • Holiday Shipping & Delivery

    Considering the anticipated issues with supply chain we are encouraging all customers
    to begin holiday shopping at their earliest convenience.


    Order processing occurs Monday – Friday during business hours 9am to 5pm. Orders
    are shipped Monday through Friday and delivered Monday through Friday excluding
    major holidays.


    For delivery by 12/24 please see shipping cut-off dates below

Ship Method Processing Place Order By Shipping Deadline
Standard
ALL orders have a standard
processing period of 2-3 business days
8-Dec
15-Dec
Priority
15-Dec
22-Dec
Express
19-Dec
23-Dec

Please note the following: Orders shipping via Priority or Express must be placed by 12 p.m. EST. Unfortunately, we are unable to deliver orders to P.O. Boxes. Orders destined for some locations in Alaska and Hawaii may take up to 21 business days.

  • When will my order arrive?
    All shipping delivery timeframes are estimates for each selected shipping method.

    • Standard: Delivery within 5-14 business days from the order's ship date.
    • Priority: Delivery within 2-3 business days from the order's ship date.
    • Express: Delivery within 1-2 business days from the order's ship date.

 

For expedited orders (Priority & Express), Orders must be received by 9 AM EST to be processed and shipped the same business day. Otherwise, they will be shipped on the following business day.

 

Orders are shipped and delivered on business days (Monday through Friday, except
holidays).

 

Orders shipping to addresses in Hawaii and Alaska may take up to three weeks or more
to be received.

 

  • Does Jill Stuart Beauty ship to APO/military and P.O. Box addresses?
    We are currently unable to ship to a P.O. Box or Military APF/FPO addresses. We apologize for any inconvenience.

 

  • Does Jill Stuart Beauty ship internationally?
    We are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

 

  • Why am I not able to choose a priority shipping method for my order?
    Priority shipping methods (Overnight, 2nd Day or 3 Days service) are not available for certain locations in Alaska and Hawaii and the U.S. territories.

 

  • Why was my priority shipped package not delivered?
    All priority shipping methods require a signature upon delivery.

 

  • How do I return or exchange a product?

If for any reason you are not completely satisfied with your purchase, simply return it
within 30 days of its shipped date for a refund of the purchase price, excluding shipping
and handling. A credit will be issued within 30 days after we receive the returned
merchandise.
 
All returns are processed through our returns center. Please click here to start a return.


Once your return is approved, you will receive an email with shipping instructions.
Please follow the instructions for packing and shipping your return. Jill Stuart Beauty US
is not responsible for returned articles lost during transit.


Your return will be processed promptly upon its arrival. Processing time for returns is
usually 30 business days from the time the return is received. An email will be sent to
confirm receipt and processing of your return.

 

  • Forgot Your Password?

If you forgot your password, please enter your email address to request your password to be sent to you on My Account page.

 

  • How do I update my account information?

Your personal information can be updated any time through the Account Information and Billing & Payment pages.